Get it while it’s hot.

In social monitoring, minutes count. Everyday, every internet mention identified by Social Scout is reviewed by our Social Media Manager.  This one-of-a-kind human interaction means that you’re brand is being continually monitored so opportunities can be identified and communicated to you in a timely manner.  

When mentions are identified by our social manager as actionable, they are evaluated by a senior strategist, who sends you an alert within 24 hours. This alert contains a screen-shot of the mention, links to make appropriate contact, and strategic recommendations and suggestions on how to respond.

Join the conversation

Our hands-on alert system provides you the opportunity to proactively join the conversation in a timely manner. And once you’ve taken action, your response will not only be seen by the one consumer that mentioned you or a competitor, it will be seen by the hundreds or potentially thousands reading that same conversation.